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SAP C_C4H51_2405 Exam Syllabus Topics:
Topic
Details
Topic 1
- Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 2
- Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 3
- Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 4
- Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 5
- Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 6
- Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q80-Q85):
NEW QUESTION # 80
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?
- A. Prospect blocking
- B. Delivery blocking
- C. Sales support blocking
- D. Credit limit check
Answer: A
NEW QUESTION # 81
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?
- A. Workflow distribution rules
- B. Service categories
- C. Notifications
- D. Fine-tuning
Answer: A
NEW QUESTION # 82
What do you need to create accounts?
Note: There are 2 correct answers to this question.
- A. Assignment to an organizational unit
- B. User ID
- C. Access rights
- D. Business role
Answer: A,C
NEW QUESTION # 83
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Send an email to SAP Cloud Support.
- B. Report a ticket.
- C. Create an incident.
- D. Implement the provided Hot Fix number.
Answer: C
NEW QUESTION # 84
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, scoping, live activity configuration
- B. Countries, business processes, integrations
- C. Countries, scoping, activating dashboard designer
- D. Countries, business processes, business users
Answer: B
NEW QUESTION # 85
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